Charged After Cancelling AEBN

AEBN charges for what you buy rather than by the month, so nothing here renews on a schedule and a cancellation was never the mechanism. A charge that keeps appearing is almost certainly an automatic balance top-up, which behaves like a subscription while offering none of a subscription's protections.

What is actually happening on AEBN

AEBN sells minutes and downloads rather than subscriptions, so nothing renews on a schedule. A repeating charge is almost certainly an automatic balance top-up, which behaves like a subscription while offering none of its protections.

Check for an automatic top-up

Pay-as-you-go accounts frequently carry an auto top-up that refills a balance when it runs low. There is no renewal date to find because it does not work on dates, which is why looking for one turns up nothing and the charges keep coming anyway.

A pay-per-minute VOD balance behaves like a subscription when auto top-up is on, without any of a subscription's protections — no renewal date, no cancellation confirmation, no monthly review point.

Read the amounts before disputing

Before disputing anything, add up the month. Pay-as-you-go produces several small charges rather than one recognisable figure, and a month that felt like nothing can be several purchases you genuinely made. Match each line to an order before concluding that any of them are wrong.

Removing the card ends it

If no top-up setting exists, take the card off the account. On a pay-as-you-go service that removes every mechanism by which a charge can happen without a deliberate act, and it takes effect immediately rather than at the end of a term.

Reading the charge before you dispute it

Charges appear per top-up under a discreet descriptor rather than on a fixed monthly date.

The evidence to keep

Whatever the cause turns out to be, keep three things: the cancellation confirmation with its date, a screenshot of the account page showing the subscription as inactive, and the full descriptor text from the statement. A chargeback is decided on documentation rather than on account, and a bank that can see a dated confirmation against an undated denial resolves it quickly. Raise it with the merchant or processor first — going straight to a chargeback can get the account closed and any content you still have access to along with it.

Where the cancellation should have happened

There is no subscription to cancel. What can recur is an automatic top-up of your minutes or credit balance — disable that and remove the stored card.

The charge that cannot come back

Every problem on this page exists because someone else holds a standing permission to take your money. A one-time payment does not have that shape: there is no mandate, no renewal date, no processor, and no second membership that can appear from a checkout you half-read. Selected Content is built that way — one payment, permanent access, unlimited downloads, new content every week, and a 30-day money-back guarantee.